The Robotic Process Automation (RPA) solution is a software robot that can automatically perform many tasks that humans often perform. The benefits of RPA are many and provide a wide range of competitive advantages. RPA tools can interface with major business application programs and complete daily tasks faster and more efficiently than human operators.
Benefits of RPA:
1. Use human resources more effectively.
For most companies, this is the biggest benefit of robotic process automation: Because employees are free from many tedious and low-value tasks, they can focus on higher-value and higher-income tasks. In addition, because RPA’s automated software robots are more efficient in programming, these robots can perform more routine tasks, thereby further expanding the staff team.
2. Enhanced customer interaction
Because RPA can advance the process faster and more efficiently than humans, your business is likely to see a significant increase in customer satisfaction. With the automatic processing of many low-level customer requests, these customers have a better experience and thus a high degree of loyalty.
3. Update the old IT infrastructure.
With the help of RPA solutions, an enterprise’s legacy IT infrastructure—data centers, many servers, and network deployments—has higher responsiveness and agility than an infrastructure lacking programmable RPA tools. Therefore, RPA tools can make the company’s main cost center (data infrastructure) more effective, which can justify the cost of the RPA platform.
4. Reduce costs.
Of course, RPA solutions have up-front costs, such as purchasing software, followed by ongoing maintenance costs. In addition, upgrading the RPA system may incur costs. But the reduced cost of RPA can be huge because any given RPA robot is much cheaper than the staff. On a task-by-task basis, any trivial tasks performed by RPA tools can greatly save business costs. As software robots work longer hours at lower costs, this cost savings multiplies.
5. Larger virtual “staff”
In most cases, using RPA can do more work with fewer workers. After adopting RPA to automate “workers,” some companies may at least consider working with smaller people. Or at least slow down the recruitment of new employees.
6. Improved workflow management analysis
There are many tracking systems for monitoring people—workflow analysis—but almost no one can be tracked like an automated robotic process. Clear activities and schedules can be established, and the effectiveness of RPA tools can be traced back to the most minor tasks and the smallest time increments.
Industry benefits of RPA
Companies that take advantage of RPA include AT&T, Wal-Mart, and Deutsche Bank. Obviously, the automated process of RPA can be used in various industries. E.g:
Finance: A large financial institution deployed RPA robots to perform tasks for more than 200 employees. The cost is about one-third.
Insurance: Most of the workload of the insurance industry is focused on claim settlement. Although some of them require human decision-making, RPA tools can speed up a lot of unconscious work.
Supply chain: Because RPA can scale from a small solution to a huge multi-point solution, it is very suitable for expansion through a large and frequently changing logical system (such as a supply chain, including a national or international supply chain).
Healthcare: Given the widespread demand for the latest patient data, RPA in healthcare has the ability to transfer data from one system to another, which can reduce a lot of manual work.